This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes as soon as I log onto my facebook profile. I cleared the cache and cookies however the problem remained there, what shall I do?

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by Tonnes

more options

Please find the below Crash Reports:

bp-87a8cd9f-280b-42a3-9138-c7e721171204 12/4/2017 7:09 PM bp-3d2f83e5-66b0-40a1-aa8c-6401e1171203 12/3/2017 4:46 PM bp-dd2ad30b-62d2-4465-b895-907941171130 12/1/2017 12:22 AM bp-74b3cc47-4446-40ca-916f-b96791171130 11/30/2017 4:45 PM bp-d71ebdb5-bb8d-4e1a-b66f-c221b1171129 11/29/2017 11:46 AM bp-6377039e-569f-4f47-9dc8-8c3b81171128 11/29/2017 12:48 AM bp-31a3d057-f9cb-482a-ae39-5b25e1171128 11/28/2017 10:02 AM

Please find the below Crash Reports: bp-87a8cd9f-280b-42a3-9138-c7e721171204 12/4/2017 7:09 PM bp-3d2f83e5-66b0-40a1-aa8c-6401e1171203 12/3/2017 4:46 PM bp-dd2ad30b-62d2-4465-b895-907941171130 12/1/2017 12:22 AM bp-74b3cc47-4446-40ca-916f-b96791171130 11/30/2017 4:45 PM bp-d71ebdb5-bb8d-4e1a-b66f-c221b1171129 11/29/2017 11:46 AM bp-6377039e-569f-4f47-9dc8-8c3b81171128 11/29/2017 12:48 AM bp-31a3d057-f9cb-482a-ae39-5b25e1171128 11/28/2017 10:02 AM

All Replies (1)

more options

Are you sure your Comodo software is up to date? Also see this support article. I know you are on Windows 8, but the same may apply. Also make sure Windows has all updates.