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Just gave ff a tuneup troubleshooting, now my saved logins/passwords are totally gone

duncanmoyer
duncanmoyer
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Had issues where v57 would hang loading a new tab. Did troubleshooting, give FF a tuneup. When ff restarted my logins/passwords was empty. When ff restarted addons/extensions that were functioning just fine are nowhere to be found.

Not too happy.

Had issues where v57 would hang loading a new tab. Did troubleshooting, give FF a tuneup. When ff restarted my logins/passwords was empty. When ff restarted addons/extensions that were functioning just fine are nowhere to be found. Not too happy.

All Replies (4)

Mkll
Mkll
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Hello, On your desktop there should be a folder called 'Old Firefox Data' open it and select all the data inside -- right click, and select copy. Now in Firefox, go to about:profiles by typing it in your URL bar, then click on the Open Folder button under Local Directory. Now right click in that folder, and press paste. Then restart Firefox.

Did this solve your problem? If it did, please mark as solution.

duncanmoyer
duncanmoyer Question owner
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My logins/passwords is still empty

FredMcD
FredMcD
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What did you mean by 'tuneup'?

In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.

duncanmoyer
duncanmoyer Question owner
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Today, for the first time, FF started not loading new tabs.

Did some research where it was suggested that I open the menu, 3 horizontal bars at top right, click help, click troubleshooting info, click give FF a tuneup.

Since then I can't access my logins/passwords and all the addons/extensions that I had installed since the v57 upgrade no longer show when I open about:addons

Is there a way to access my 'old' logins/passwords file without using FF?