This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Where does Firefox store 'Site Data'? The 'Clear All Data' button is greyed out and not selectable.

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

Google_sucks
Google_sucks
more options

I clear this out periodically, but lately, the 'Clear All Data' button is greyed out and you can't select it. I want direct access to the folder so I can make sure that websites aren't storing tracking files in it.

I clear this out periodically, but lately, the 'Clear All Data' button is greyed out and you can't select it. I want direct access to the folder so I can make sure that websites aren't storing tracking files in it.

All Replies (2)

Mkll
Mkll
more options

https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Make sure you do not run Firefox in permanent Private Browsing mode (Always use Private Browsing mode; Never Remember History).

  • Options/Preferences -> Privacy & Security -> Firefox will: "Use custom settings for history"
  • remove checkmark: [ ] "Always use Private Browsing mode"