This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Error loading player: Network error

  • 3 replies
  • 1 has this problem
  • 6 views
  • Last reply by cor-el

ruff
ruff
more options

When I load newspaper, i.e, WaPo, instead if the embedded movie clips I get the above message on a black screen: Error loading player: Network error

When I load newspaper, i.e, WaPo, instead if the embedded movie clips I get the above message on a black screen: Error loading player: Network error

All Replies (3)

WestEnd
WestEnd
more options

Screen shot?

ruff
ruff Question owner
more options

Tried a screen shot. No problem this time. Temporary glitch??

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If it happens again then try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache:

  • Options/Preferences -> Privacy & Security -> Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Options/Preferences -> Privacy & Security -> "Use custom settings for history" -> Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window