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Firefox crashes when I attempt to print

  • 3 replies
  • 2 have this problem
  • 6 views
  • Last reply by WestEnd

buzzy76
buzzy76
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I have a new computer, recently installed Windows 10, and a printer driver just downloaded. Firefox works fine except when I try to print. I get the following message: Firefox has stopped working. A problem has caused the program to stop working correctly. Windows will close the program and notify you if any solution is available. Close Program. I have never known Windows to ever solve a problem and am hopeful you will be able to. Thanks in advance.

I have a new computer, recently installed Windows 10, and a printer driver just downloaded. Firefox works fine except when I try to print. I get the following message: Firefox has stopped working. A problem has caused the program to stop working correctly. Windows will close the program and notify you if any solution is available. Close Program. I have never known Windows to ever solve a problem and am hopeful you will be able to. Thanks in advance.

All Replies (3)

WestEnd
WestEnd
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How did you install FF and what Printer is that?

buzzy76
buzzy76 Question owner
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Regarding the FF installation, I did what I think is normal: just went to the website and followed the download directions. The printer is an HP LaserJet P1102W (wireless). I am able to print from QuickBooks without any trouble. I do not have Microsoft Office installed (yet). Could that be the problem? Thanks for your help.

WestEnd
WestEnd
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That shouldn't affect it. Did you clear all cookies and try to print again? And printer driver was that needed or did it need a update?