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When I try reset master password by pressing enter, nothing happens, what am I missing?

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  • Last reply by cor-el

JNSSF
JNSSF
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I follow the link ( chrome://pippki/content/resetpassword.xul), press enter, and then nothing happens. It looks like a page is trying to open, but none does. So I can't change, reset, or do anything without annoying pop ups about the Master Password. Please help!

I follow the link ( chrome://pippki/content/resetpassword.xul), press enter, and then nothing happens. It looks like a page is trying to open, but none does. So I can't change, reset, or do anything without annoying pop ups about the Master Password. Please help!

Chosen solution

Try to rename/remove logins.json and key3.db in the Firefox profile folder with Firefox closed.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

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cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

Try to rename/remove logins.json and key3.db in the Firefox profile folder with Firefox closed.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.