This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

since the update Jan 27/18, we do not receive our new messages although our configuration settings are correct , and we can see new emails on webmail

  • 2 replies
  • 1 has this problem
  • 8 views
  • Last reply by glorybay7

more options

it says connecting to the mail server, then we get an error saying the connection to mail.vianet.ca has timed out.

the last message we received through thunderbird was Jan 26/18. when we restarted the computer Jan 27/18, it ran an update for thunderbird . Since then we can send email but can't receive any through thunderbird
it says connecting to the mail server, then we get an error saying the connection to mail.vianet.ca has timed out. the last message we received through thunderbird was Jan 26/18. when we restarted the computer Jan 27/18, it ran an update for thunderbird . Since then we can send email but can't receive any through thunderbird

Chosen solution

solved - out of curiosity I tried changing the connection security from STARTTLS (which it has always been) to the SSL/TLS option and it started receiving messages like normal again. Maybe this will help someone else

Read this answer in context 👍 0

All Replies (2)

more options

i have rebooted my computer, my modem, my wireless modem, verified my incoming and outgoing settings. (even though I can send fine). I can access new messages via webmail so my password is correct. Please I hope someone can help

more options

Chosen Solution

solved - out of curiosity I tried changing the connection security from STARTTLS (which it has always been) to the SSL/TLS option and it started receiving messages like normal again. Maybe this will help someone else