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Firefox won't open after update to version 58.

  • 4 replies
  • 6 have this problem
  • 2 views
  • Last reply by pj4jazz

neutronflow
neutronflow
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Firefox won't open on any of the Windows 7 computers where I work after it updates to version 58. A process appears in the task managers, but nothing else happens.

This doesn't seem to be quite the same issue as a few similar questions I saw. We don't have a Logitech camera and I didn't see any software or drivers for one. Also, the 64-bit version of Firefox 57 runs fine.

Uninstalling and reinstalling 57 fixes Firefox. Neither the 32-bit or 64-bit 58 will open.

Firefox is installed in "C:\Users\smiref\AppData\Local\Mozilla Firefox" on all our PCs due to lack of admin privileges.

58 runs fine on the one Windows 10 PC we have.

Firefox won't open on any of the Windows 7 computers where I work after it updates to version 58. A process appears in the task managers, but nothing else happens. This doesn't seem to be quite the same issue as a few similar questions I saw. We don't have a Logitech camera and I didn't see any software or drivers for one. Also, the 64-bit version of Firefox 57 runs fine. Uninstalling and reinstalling 57 fixes Firefox. Neither the 32-bit or 64-bit 58 will open. Firefox is installed in "C:\Users\smiref\AppData\Local\Mozilla Firefox" on all our PCs due to lack of admin privileges. 58 runs fine on the one Windows 10 PC we have.

All Replies (4)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Do you have today's updated version of Firefox? I think it fixes an incompatibility with certain security software that caused all tabs to be blank. I don't know whether it will help with what is happening to your Firefox.

https://www.mozilla.org/firefox/all/

neutronflow
neutronflow Question owner
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I did try 58.0.1 today. No luck.

frankenherder
frankenherder
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This is one of the same issues I am having on 58.0.1 Matt

Modified by frankenherder

pj4jazz
pj4jazz
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I am having this issue too on multiple Windows 7 and Windows 10 machines with version 58.0.1. Downgrading to 57 runs fine.