Firefox crashes
With build 58 I was getting frequent crashes and had to click on restore tab to continue. FREQUENT crashes. Last night loaded build 59. Now if I even click on "Show all Bookmarks" the program crashes. Firefox no longer works at all.
All Replies (8)
Hi, sorry to hear that. Please send up to 6 bp- links as instructed by this : https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?
Whike still in Safe Mode,
In the address bar, type about:crashes<enter>.
Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way.
https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;
Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted
Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted
Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.
Crash reports found in System Details.
Product Firefox Release Channel release Version 59.0 Build ID 20180310025718 OS Windows 10 OS Version 10.0.16299
bp-3a4d42f4-4fd8-4284-94a5-e36991180314 Signature: mozilla::StyleSheet::SetComplete
No Modules Flagged ++++++++++++++++++++++++++++++++++++++++++ bp-3761a352-4488-4df6-89be-5e6880180314 Signature: mozilla::StyleSheet::SetComplete
atidxx64.dll = Advanced Micro Devices = Check this link; http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64 ++++++++++++++++++++++++++++++++++++++++++ bp-4b87ee00-6741-4466-b844-980e01180314 Signature: mozilla::StyleSheet::SetComplete
No Modules Flagged ++++++++++++++++++++++++++++++++++++++++++ bp-27b337e6-af71-44d1-9a23-6401c0180314 Signature: mozilla::StyleSheet::SetComplete
aswJsFlt.dll = avast! ++++++++++++++++++++++++++++++++++++++++ bp-2992dbbd-b03e-41b2-9150-854f91180314 Signature: mozilla::StyleSheet::SetComplete
aswJsFlt.dll = avast! +++++++++++++++++++++++++++++++++++++ bp-8c9a7f7c-cd9b-4470-bae0-48aef0180314 Signature: mozilla::StyleSheet::SetComplete
atidxx64.dll = Advanced Micro Devices = Check this link; http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64
Update avast!. If the problem continues, disable it.
Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?
The top one was with Avast disabled.
Report ID Date Crashed dd9c7b1c-41a6-46f4-b5bb-f9219060be88 3/13/2018 11:34 PM daf0e2ad-e389-4f22-9c30-cc3a65f299f7 3/12/2018 6:57 PM b414bd51-d738-4ef5-8f5a-23f1b0b04264 3/12/2018 6:40 PM f6a5c074-b001-47a0-8732-d10f4c156cc7 3/8/2018 11:27 PM baa5c4a4-1a56-44ec-99eb-09fa0cea74a4 3/8/2018 11:25 PM c65b0f4c-8981-4c65-89d8-383b11d92173 3/8/2018 9:57 PM 581c0e41-ab09-440b-9869-a4ed75ed7252 3/7/2018 11:05 AM 9d202b68-936b-4e4f-b78f-4aa34a0c933f 3/7/2018 11:03 AM
Submitted Crash Reports Report ID Date Submitted bp-5d0395f7-1981-4574-9120-3c3ae0180314 3/14/2018 1:02 PM bp-1b2600db-ab11-4f63-8ffd-4f0210180314 3/14/2018 1:02 PM bp-cae6ceab-57e7-4df8-bc95-11d4a0180314 3/14/2018 1:01 PM bp-c5d42934-063c-4091-90c5-398d20180314 3/14/2018 1:00 PM bp-1fbe62be-8318-4b64-91a3-2cb1a0180314 3/14/2018 1:00 PM bp-f58cef23-4907-4985-83fb-8a2300180314 3/14/2018 1:00 PM bp-0c9043c6-792c-40a7-a16d-1fc8a0180314 3/14/2018 12:59 PM bp-c43a52f9-28ba-4305-a542-fdaf40180314 3/14/2018 12:59 PM bp-3a4d42f4-4fd8-4284-94a5-e36991180314 3/14/2018 11:21 AM bp-3761a352-4488-4df6-89be-5e6880180314 3/14/2018 11:14 AM bp-4b87ee00-6741-4466-b844-980e01180314 3/14/2018 11:09 AM bp-27b337e6-af71-44d1-9a23-6401c0180314 3/14/2018 10:51 AM bp-2992dbbd-b03e-41b2-9150-854f91180314 3/14/2018 10:51 AM bp-8c9a7f7c-cd9b-4470-bae0-48aef0180314 3/13/2018 11:35 PM bp-de66a5e5-a496-424f-8588-c9cc01180314 3/13/2018 11:35 PM bp-97858eb5-0652-44f1-92e3-c0e781180314 3/13/2018 11:34 PM bp-d95d0377-de7d-4e24-a8c4-1cf5d1180314 3/13/2018 11:34 PM bp-45731791-cc7f-4ebe-be1a-380ca1180314 3/13/2018 11:34 PM bp-364d6de1-c75b-45c8-9ade-b98c11180314 3/13/2018 11:34 PM bp-bcef12a5-4922-4aaa-84f0-8bbff0180314 3/13/2018 11:33 PM bp-0edb6ed2-4a13-4ec5-ab13-ac0e31180314 3/13/2018 11:33 PM bp-e0ce5284-47a5-40a4-b317-b9c241180314 3/13/2018 11:29 PM bp-5492f16d-8853-491a-b1e3-e92920180314 3/13/2018 10:48 PM bp-f0ecbd2e-797c-45c9-8f91-28ae31180313 3/13/2018 6:24 PM bp-e3185e51-6215-48f4-8638-7c14e1180311 3/11/2018 5:54 PM bp-232a2c9b-0536-4079-822f-dd8c21180311 3/10/2018 10:59 PM bp-8cf9b449-4dea-454f-85d9-607d51180310 3/10/2018 4:44 PM bp-d75d3010-e439-4f31-b597-033e71180309 3/8/2018 11:28 PM bp-10a05ff9-9e9c-4a9a-b849-563e51180308 3/8/2018 6:22 PM bp-10423b2d-3d57-4c18-9987-99e551180308 3/7/2018 10:26 PM bp-9219872c-0857-4edc-9cc3-295e01180307 3/7/2018 11:05 AM bp-e317a89f-6d37-4cb6-9765-feea21180307 3/7/2018 11:04 AM bp-669de047-71dc-40a6-ba19-089ea1180307 3/7/2018 11:04 AM bp-13ee5e05-fd04-4943-a9dd-d6f2f1180307 3/7/2018 10:41 AM
Product Firefox Release Channel release Version 58.0.2 Build ID 20180206200532 OS Windows 10 OS Version 10.0.16299
bp-5d0395f7-1981-4574-9120-3c3ae0180314 Signature: je_free | js::gc::Arena::finalize<T>
atidxx64.dll = Advanced Micro Devices
This is for Sumo's Related Bugs 698296 NEW --- crash in js::SweepBackgroundThings @ js::gc::Arena::finalize Reported: 7 years ago Last Modified: 2 years ago ++++++++++++++++++++++++++++++++++++++++++++ bp-1b2600db-ab11-4f63-8ffd-4f0210180314 Signature: js::frontend::IsIdentifier
atidxx64.dll = Advanced Micro Devices +++++++++++++++++++++++++++++++++++++++++++ bp-cae6ceab-57e7-4df8-bc95-11d4a0180314 Signature: js::gc::detail::CellIsMarkedGrayIfKnown
atidxx64.dll = Advanced Micro Devices
This is for Sumo's Related Bugs 1346417 RESOLVED DUPLICATE Crash in js::gc::detail::CellIsMarkedGrayIfKnown
1216776 NEW --- Crash in cycle collector while tracing GC thing (generic JS heap corruption) Note: Mentions corrupted memory
Modified by FredMcD
I called for more help.
MemTest LAST UPDATE : 27/09/2013 Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM?
You will need a thumb or disk drive to install it on.
Perform a System File Check to fix corrupted system files
Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://answers.microsoft.com/en-us/windows/forum/all/windows-xp-scan-and-fix-disk-errors/6fe2827a-4be6-4bc1-8083-5139b5aa3a3d
Wiki - Windows 10 System File Check http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93
can you try if this change can workaround the stability problem?: go to the firefox menu ≡ > options > privacy & security panel and under permissions check the setting to prevent accessibility services from accessing your browser.