Some commercial website Pull Down menus and some of their controls not working in V59 WIN 10
I am having problems with some websites using V59 64 Bit Firefox. These problems go away when I restart using Help>Restart With Add-Ons Disabled, but I cannot figure out what exactly is causing the issue. I disable both my Add-Ons, and turn off Hardware Acceleration and restart, but the problems persist.
On Lowes.com the "Select a Store" controls do not work. -If a store is currently selected, the Pull Down menu to change it does not respond. -If a store is not already selected and I can access the Select A Store menu, clicking on the Use This Store button does nothing.
On FoodLion.com trying to bring up the weekly ad gives an error message: "This content is blocked by your browser's private browsing or ad blocking. To view this content, please exit private browsing or disable ad blocking for this site."
As I stated, all functionality is fine when I restart with Add-Ons disabled. I only have Ad Block and Video Download Helper installed. (Both sites are white listed on Ad Block). I have disabled both Add Ons and turned off Hardware Acceleration, then restarted the browser. The problems persist.
I have these Extensions installed: -Open H264Video Codec provided by Cisco Systems (Always Activate) -WIdevine Content Decryption Module provided by Google (Always Activate) -Shockwave Flash 28.0 (Ask to Activate) -Shockwave Flash 29.0 (Ask to Activate)
So what setting am I overlooking that is changed in Safe Mode besides the 2 Add Ons and Hardware Acceleration? Is it possible that Ad Block is causing this issue, even though it is disabled?
Thanks for your help!
Chosen solution
Could you check the left end of the address bar for the "shield" icon, which indicates the Tracking Protection feature is blocking something in the page? This article has more information on that feature, which is enabled by default in private windows: What happened to Tracking Protection?.
Here's an example of blocked/unblocked content from the Firefox 56 days showing how it can significantly impact pages:
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Read this answer in context
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All Replies (5)
Separate Issue; Your System Details shows;
Installed Plug-ins
Shockwave Flash 28.0 r0
Shockwave Flash 29.0 r0
Having more than one version of a program may cause issues.
You must remove the older programs. Then get the current full installer.
Flash: Grab the uninstaller from here:
http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows
http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac
Then reinstall the latest version.
Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).
Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.
Flash Player Version 29.0.0.113
https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>
https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only>
See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration
Chosen Solution
Could you check the left end of the address bar for the "shield" icon, which indicates the Tracking Protection feature is blocking something in the page? This article has more information on that feature, which is enabled by default in private windows: What happened to Tracking Protection?.
Here's an example of blocked/unblocked content from the Firefox 56 days showing how it can significantly impact pages:
<center></center>
This may be your problem;
Tracking Protection {web link} Private Browsing now includes Tracking Protection, which actively blocks domains and sites that are known to track users.
FredMcD said
Separate Issue; Your System Details shows; Installed Plug-ins Shockwave Flash 28.0 r0 Shockwave Flash 29.0 r0
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer. Flash: Grab the uninstaller from here: http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac Then reinstall the latest version. Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox). Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x. Flash Player Version 29.0.0.113 https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only> https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only>
See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration
Thanks for that. I will clean up my install of Shockwave.
It ended up being Tracking Protection.
I appreciate the fast help[!!
Thanks, all.
jscher&Fred: That was the problem. I went to both websites and turned off tracking protection from them, and now everything works.
I appreciate everyone's help and fast response.
Who woulda thunk it....