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my compuserve page will no longer load correctly when I use firefox

  • 3 replies
  • 1 has this problem
  • 5 views
  • Last reply by srpoet825

srpoet825
srpoet825
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duplicate of /questions/1209651 to keep in one thread.

I have now included a screenshot to help describe my problem. I just clicked on the compuserve page and got the image I attached herein. As you can see the two photos were duplicated and there was no mail section on the far left of screen, instead the duplicated photos took up the room that was formerly used for mail.

duplicate of [/questions/1209651] to keep in one thread. I have now included a screenshot to help describe my problem. I just clicked on the compuserve page and got the image I attached herein. As you can see the two photos were duplicated and there was no mail section on the far left of screen, instead the duplicated photos took up the room that was formerly used for mail.
Attached screenshots

Modified by James

All Replies (3)

Shadow110
Shadow110
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Hi , there appears to be an issue that only affects users who have turned off cleartype font rendering within their windows settings. So a workaround for the moment would either be to turn cleartype back on or disabling hardware acceleration in Firefox: Firefox's performance settings

Please report back as to the above working or not.

Please try this if it did not : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 59.0.1 with a Full Version Installer

Please let us know if this solved your issue or if need further assistance.

srpoet825
srpoet825 Question owner
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Thank you so much for your reply to my question. Unfortunately I am not a computer genius and I don't understand much of what you wrote. I will cut and paste it into a word document and try to get help in figuring it out. In the meantime I figured a way to get CompuServe into internet explorer 11 and make internet explorer my default browser which will make it easier at some point.

Thanks again.

Sharon

srpoet825
srpoet825 Question owner
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Question owner

Thank you so much for your reply to my question. Unfortunately I am not a computer genius and I don't understand much of what you wrote. I will cut and paste it into a word document and try to get help in figuring it out. In the meantime I figured a way to get CompuServe into internet explorer 11 and make internet explorer my default browser which will make it easier at some point.

Thank you, Sharon

Thanks again.


Sharon