Firefox crashes and is extremely slow
For many months now, I think since ESR 52.0 update, Firefox is extremely slow. For example, when reading a wikipedia page it takes up to 2 minutes to get the scroll function to respond and move down the page a few lines. Process explorer shows an extremely large number of page faults >7,000, FF gets increasingly slower when I use it more than 10-15 minutes a day and crashes almost every time I close and restart. The crasing threads are all file access operations. From what I observe, there is a similarity to an issue I had 40 years ago when I wrote a multivariance statistics program using matrix calculations. The first few drafts were slow, taking more than 2 days to complete the calculation on a small test database. After careful analysis of the compiler and runtime system, I was able to find the appropriate order for the FOR-NEXT loops such that I minimized the number of disk accesses. The program then finished the calculation on the test database in less than 2 hours. It seems that something similar has occurred in recent revisions of Firefox. I think someone needs to examine the methods for allocating and using computer memory vs. disk memory being used by programmers.
Modified by David
All Replies (7)
Separate Security Issue: Update your Flash Player or remove it using these links; http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac
Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).
Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.
Flash Player Version: Version 29.0.0.113
https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>
https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
Thanks for your reply. Reports are not always being automatically submitted. That's the reason for seeing a lot of reports on a single date.
Submitted Crash Reports Report ID Date Submitted bp-bf8c6c1c-a0aa-4d40-bf86-75eef0180413 4/13/18 3:48 AM bp-07dbca16-a7e0-4d4b-8142-fac460180413 4/13/18 3:48 AM bp-972fe2bb-6ed1-462b-b231-0abd00180413 4/13/18 3:46 AM bp-bdb2f516-df13-4d39-964a-f70e80180317 3/17/18 8:33 PM bp-c1cb4d18-b3f7-4975-af32-720690180316 3/16/18 10:12 PM bp-1619480d-a28d-4be8-92b5-f6cf00180224 2/24/18 5:39 PM bp-e098cb0a-29f4-4dba-8f3a-899fd0180224 2/24/18 5:38 PM bp-ff44eff6-554e-4e75-a2c7-797170180224 2/24/18 5:37 PM bp-c3d09063-dff4-44a9-b065-4a06b0180224 2/24/18 5:35 PM bp-10d9c43a-86bd-488d-b5ef-54afd0180224 2/24/18 4:21 PM bp-98ec9aa4-7a1f-4823-a609-b8cc70180224 2/24/18 4:21 PM bp-4d306dba-98f6-4018-b78f-815260180224 2/24/18 4:20 PM bp-c0c560f9-5cd6-4bc7-bf81-a90df0180224 2/24/18 4:18 PM bp-b2028db2-af41-43a1-b33e-104d20180224 2/24/18 4:17 PM bp-eaaaf2d0-a81a-4491-a112-c85910180224 2/24/18 4:15 PM bp-bb97b351-aed2-468c-965d-38b390180224 2/24/18 4:14 PM bp-0dd33019-c00f-4ec9-800a-05e8b0180224 2/24/18 4:13 PM bp-3306a3df-65fb-4b8e-8f29-351360180224 2/24/18 4:13 PM bp-086ec68d-192f-4313-bf19-c31a60180224 2/24/18 4:03 PM bp-67e83c10-ffe7-4928-9690-a81b60180224 2/24/18 4:01 PM bp-2a22cd43-0b4a-45c8-ad78-229b00180224 2/24/18 4:00 PM bp-a0f2f4c6-f57d-4ed1-8a12-7fb830180224 2/24/18 3:59 PM bp-c1f6ae32-e111-4ea1-82b2-433cd0180224 2/24/18 3:47 PM
Modified by cor-el
bp-bf8c6c1c-a0aa-4d40-bf86-75eef0180413 Signature: shutdownhang | ZwQueryDirectoryFile ++++++++++++++++++++++++++++++++++++++++++++++ bp-07dbca16-a7e0-4d4b-8142-fac460180413 Signature: OOM | large | mozalloc_abort | mozalloc_handle_oom | moz_xmalloc | sk_malloc_flags
This is for Sumo's Related Bugs 1303094 RESOLVED FIXED Crash in OOM | large | mozalloc_abort | mozalloc_handle_oom | moz_xmalloc | SkChunkAlloc::newBlock ++++++++++++++++++++++++++++++++++++++++++++ bp-972fe2bb-6ed1-462b-b231-0abd00180413 Signature: shutdownhang | ZwQueryAttributesFile
This is for Sumo's Related Bugs 1159542 RESOLVED INVALID Crash at [@ shutdownhang | ZwQueryAttributesFile ] ++++++++++++++++++++++++++++++++++++++++++ bp-bdb2f516-df13-4d39-964a-f70e80180317 Signature: shutdownhang | ZwQueryDirectoryFile ++++++++++++++++++++++++++++++++++++++++++ bp-c1cb4d18-b3f7-4975-af32-720690180316 Signature: shutdownhang | NtQueryAttributesFile
This is for Sumo's Related Bugs 1356853 NEW --- Crash in [@ shutdownhang | NtQueryAttributesFile]. CacheFileIOManager takes too long to finish Clearing the Cache on Shutdown. Hang/Crash.
Let’s do a full clean re-install;
ESR Firefox; Extended Support Release {web link} ESR Notes System Requirements
Save the file. Then Close Firefox.
Using your file browser, open the Programs Folder on your computer.
Windows: C:\Program Files C:\Program Files (x86)
Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac
Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux
If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.
Do Not remove any profile folders.
After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.
http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia
I followed your instruction. Used Piriform's CCleaner. There were no problems at any stage of the process.
Absolutely no difference in the severely degraded performance I have been experiencing. Even Netscape was faster with on a computer with an 8088 chip and 2400 bps modem connection to the internet.
Use these links to create a new profile. Use this new profile as is. Is the problem still there?
http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder
https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible
https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
Type about:profiles<enter> in the address bar.