This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My question is about resetting password. Since I can't log in, I can't receive your pw link

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by summersde

more options

I have somehow logged out of Thunderbird on my desktop computer. Need to reset password. But since I can't log in, I can't receive your password link. Will see if I can do it through my phone.

I have somehow logged out of Thunderbird on my desktop computer. Need to reset password. But since I can't log in, I can't receive your password link. Will see if I can do it through my phone.

Chosen solution

Hi summersde, what kind of password is it that you need to reset?

If it is the master password you enter so that Thunderbird can connect to your mail services, that isn't something you would get an email about, it's purely a local setting. See: Protect your Thunderbird passwords with a Primary Password.

Read this answer in context 👍 0

All Replies (2)

more options

Chosen Solution

Hi summersde, what kind of password is it that you need to reset?

If it is the master password you enter so that Thunderbird can connect to your mail services, that isn't something you would get an email about, it's purely a local setting. See: Protect your Thunderbird passwords with a Primary Password.

more options

Thanks, solved