Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Webpage appears to load but doesn't display correctly.

  • 3 replies
  • 1 has this problem
  • 7 views
  • Last reply by dtutt

dtutt
dtutt
more options

For the first time, I've encountered a webpage that doesn't display correctly using Firefox. It displays OK with Microsoft Edge and is partly displayed with Internet Explorer 11. https://www.theage.com.au/sport/soccer/fifa-world-cup-2018/live-scores-schedule-results

The page starts loading (it says: transferring data, waiting etc at the bottom left of screen). It appears to finish loading after 8 seconds but continually displays blue rotating dots and goes no further. See attached screenshot. The tab also indicates loading has completed. No error messages are displayed. I've tried Safe Mode, clearing cache, history and cookies associated with the site. Also tried with hardware acceleration turned off.

I'm using Firefox Quantum 60.0.2 (64-bit) on a Windows 7 PC. My laptop with Windows 10 also fails to display this page. The next-level-up webpage is OK, https://www.theage.com.au/sport/soccer/fifa-world-cup-2018

Any ideas? Regards.

For the first time, I've encountered a webpage that doesn't display correctly using Firefox. It displays OK with Microsoft Edge and is partly displayed with Internet Explorer 11. https://www.theage.com.au/sport/soccer/fifa-world-cup-2018/live-scores-schedule-results The page starts loading (it says: transferring data, waiting etc at the bottom left of screen). It appears to finish loading after 8 seconds but continually displays blue rotating dots and goes no further. See attached screenshot. The tab also indicates loading has completed. No error messages are displayed. I've tried Safe Mode, clearing cache, history and cookies associated with the site. Also tried with hardware acceleration turned off. I'm using Firefox Quantum 60.0.2 (64-bit) on a Windows 7 PC. My laptop with Windows 10 also fails to display this page. The next-level-up webpage is OK, https://www.theage.com.au/sport/soccer/fifa-world-cup-2018 Any ideas? Regards.
Attached screenshots

Chosen solution

After further investigation, the problem relates to third-party cookies and I found a solution.

go to Options, Privacy & Security, Cookies and Site Data

change 'Accept third-party cookies and site data' to "Always" (mine was set to "From visited")

Read this answer in context 👍 0

All Replies (3)

Shadow110
Shadow110
more options

Separate Security Issue, please update your Flash 28.0 r0 Flash Player Version: 30.0.0.113 Current Version https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, . . . .) Note: Other software is offered in the download. <Windows Only>

Interestingly enough, I turned off my ad blockers in Private Browsing and put mouse over the spinner to see if it was actually a working spinner or just decoration. I used a Right Click , This Frame, Show Only this Frame and the page loaded, possibly with not all the info. There was no Tracking Shield displayed but the page shows as insecure.

Modified by Shadow110

dtutt
dtutt Question owner
more options

Hi Pkshadow, I updated Flash to 30.0 r0 (this is displayed now in Add-ons Manager) but the page still doesn't load. I just get the blue spinner.

However, by using your tip of "Right Click , This Frame, Show Only this Frame" the page fully loads and all links on the page work. Thank-you!!

I used a non-private window with ad blockers on. The security lock is grey with an orange triangle to say that insecure passive content is not blocked.

I think I can live with this solution, unless you know a way for it to load automatically.

dtutt
dtutt Question owner
more options

Chosen Solution

After further investigation, the problem relates to third-party cookies and I found a solution.

go to Options, Privacy & Security, Cookies and Site Data

change 'Accept third-party cookies and site data' to "Always" (mine was set to "From visited")