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"This pop3 server does not seem to support encrypted passwords."

thmasgatherer
thmasgatherer
more options

On opening thunderbird i get the following message superiimposed on the inbox. " This pOp3 server does not seem to support encrypted passwords.If you have just set up this account try changing to Password ransmitted insecurely", as the authentication method in the account settings server settings. If it used to work and now suddenly fails, this is a common scenario how someone could steal your password."

I'm in latter category having not changed the server settings. Whay do I do

Tom

On opening thunderbird i get the following message superiimposed on the inbox. " This pOp3 server does not seem to support encrypted passwords.If you have just set up this account try changing to Password ransmitted insecurely", as the authentication method in the account settings server settings. If it used to work and now suddenly fails, this is a common scenario how someone could steal your password." I'm in latter category having not changed the server settings. Whay do I do Tom

Modified by Wayne Mery

All Replies (3)

user01229325
user01229325
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Go to the Help menu and select troubleshooting information. Click Copy to Clipboard. Come back here and paste that info in a reply window.

thmasgatherer
thmasgatherer Question owner
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Application Basics 

   Name: Thunderbird
   Version: 52.9.1
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.9.1
   Profile Folder: Open Folder

             (Local drive)
   Application Build ID: 20180709124824
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
   Profiles: about:profiles

 Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) pop3.tiscali.co.uk:110, plain, passwordEncrypted
     OUTGOING: , smtp.tiscali.co.uk:587, alwaysSTARTTLS, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

 Crash Reports

 Extensions
   Lightning, 5.4.9.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
   McAfee Anti-Spam Thunderbird Extension, 3.0, true, msktbird@mcafee.com

 Important Modified Preferences

   Name: Value

     accessibility.lastLoadDate: 1528190101
     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     dom.apps.reset-permissions: true
     extensions.lastAppVersion: 52.9.1
     font.internaluseonly.changed: false
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
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     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
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     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.crash-guard.glcontext.appVersion: 45.8.0
     gfx.crash-guard.glcontext.deviceID: 0x1916
     gfx.crash-guard.glcontext.driverVersion: 21.20.16.4550
     gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
     gfx.crash-guard.status.glcontext: 2
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 4e0e2e5e-77cb-4f42-9e94-81199b89dad
     media.gmp.storage.version.observed: 1
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1530955805
     places.history.expiration.transient_current_max_pages: 122334
     plugin.importedState: true
     plugin.state.flash: 0
     print.printer_Canon_MG7500_series_Printer.print_bgcolor: false
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     print.printer_Canon_MG7500_series_Printer.print_colorspace:
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     print.printer_Canon_MG7500_series_Printer.print_edge_top: 0
     print.printer_Canon_MG7500_series_Printer.print_evenpages: true
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     print.printer_Canon_MG7500_series_Printer.print_headercenter:
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     print.printer_Canon_MG7500_series_Printer.print_headerright: &U
     print.printer_Canon_MG7500_series_Printer.print_in_color: true
     print.printer_Canon_MG7500_series_Printer.print_margin_bottom: 0.5
     print.printer_Canon_MG7500_series_Printer.print_margin_left: 0.5
     print.printer_Canon_MG7500_series_Printer.print_margin_right: 0.5
     print.printer_Canon_MG7500_series_Printer.print_margin_top: 0.5
     print.printer_Canon_MG7500_series_Printer.print_oddpages: true
     print.printer_Canon_MG7500_series_Printer.print_orientation: 0
     print.printer_Canon_MG7500_series_Printer.print_page_delay: 50
     print.printer_Canon_MG7500_series_Printer.print_paper_data: 9
     print.printer_Canon_MG7500_series_Printer.print_paper_height: -1.00
     print.printer_Canon_MG7500_series_Printer.print_paper_name:
     print.printer_Canon_MG7500_series_Printer.print_paper_size_unit: 1
     print.printer_Canon_MG7500_series_Printer.print_paper_width: -1.00
     print.printer_Canon_MG7500_series_Printer.print_plex_name:
     print.printer_Canon_MG7500_series_Printer.print_resolution: 1515870810
     print.printer_Canon_MG7500_series_Printer.print_resolution_name:
     print.printer_Canon_MG7500_series_Printer.print_reversed: false
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     print.printer_Canon_MP640_series_Printer.print_bgcolor: false
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     print.printer_Canon_MP640_series_Printer.print_colorspace:
     print.printer_Canon_MP640_series_Printer.print_command:
     print.printer_Canon_MP640_series_Printer.print_downloadfonts: false
     print.printer_Canon_MP640_series_Printer.print_duplex: -2119958460
     print.printer_Canon_MP640_series_Printer.print_edge_bottom: 0
     print.printer_Canon_MP640_series_Printer.print_edge_left: 0
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     print.printer_Canon_MP640_series_Printer.print_edge_top: 0
     print.printer_Canon_MP640_series_Printer.print_evenpages: true
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     print.printer_Canon_MP640_series_Printer.print_footerright: &D
     print.printer_Canon_MP640_series_Printer.print_headercenter:
     print.printer_Canon_MP640_series_Printer.print_headerleft: &T
     print.printer_Canon_MP640_series_Printer.print_headerright: &U
     print.printer_Canon_MP640_series_Printer.print_in_color: true
     print.printer_Canon_MP640_series_Printer.print_margin_bottom: 0.5
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     print.printer_Canon_MP640_series_Printer.print_page_delay: 50
     print.printer_Canon_MP640_series_Printer.print_paper_data: 9
     print.printer_Canon_MP640_series_Printer.print_paper_height: 11.00
     print.printer_Canon_MP640_series_Printer.print_paper_name:
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     print.printer_Canon_MP640_series_Printer.print_paper_size_unit: 1
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     print.printer_Canon_MP640_series_Printer.print_plex_name:
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     print.printer_Canon_MP640_series_Printer.print_shrink_to_fit: true
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     print.printer_Canon_TS8000_series.print_bgcolor: false
     print.printer_Canon_TS8000_series.print_bgimages: false
user01229325
user01229325
more options

The password for the POP server is clearly set to Encrypted. Your provider is telling you they do not support this authentication method. Get the correct setting from your provider and make the needed change.

I found this page with settings but I do not know if it is current. https://help2.talktalk.co.uk/tiscali-email-setup Using port 110 is slightly outdated also. The usual authentication method is Normal Password. Again, confirm with your provider.