We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes; infinte loop of Crash Reports

  • 2 replies
  • 1 has this problem
  • 15 views
  • Last reply by PHAPOSTMA

PHAPOSTMA
PHAPOSTMA
more options

Hello all,

I was redirected from this (https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help#w_check-to-see-if-the-crash-happens-in-safe-mode) webiste to post here.

Never had trouble with Firefox. Today I tried to start it, but it shows a 'Mozilla Crash Report'. If I choose 'restart firefox', new crash reports keep appearing. If I choose 'quit firefox' and then try to start it up, again the Crash reports shows.

Crash ID: bp-c7aba943-4189-4d4c-85fe-1cfe00181121

Hello all, I was redirected from this (https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help#w_check-to-see-if-the-crash-happens-in-safe-mode) webiste to post here. Never had trouble with Firefox. Today I tried to start it, but it shows a 'Mozilla Crash Report'. If I choose 'restart firefox', new crash reports keep appearing. If I choose 'quit firefox' and then try to start it up, again the Crash reports shows. Crash ID: bp-c7aba943-4189-4d4c-85fe-1cfe00181121

Chosen solution

hi, thanks for reporting with a crash id. this appears to be a problem due to a corrupted firefox program folder unfortunately. please try downloading a fresh firefox installer from https://www.mozilla.org/en-US/firefox/all/ and install it on top of your current version and see if you're able to launch the browser afterwards...

Read this answer in context 👍 1

All Replies (2)

philipp
philipp
  • Moderator
more options

Chosen Solution

hi, thanks for reporting with a crash id. this appears to be a problem due to a corrupted firefox program folder unfortunately. please try downloading a fresh firefox installer from https://www.mozilla.org/en-US/firefox/all/ and install it on top of your current version and see if you're able to launch the browser afterwards...

PHAPOSTMA
PHAPOSTMA Question owner
more options

This worked for me. Thanks for your quick and kind reply!