This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why are websites identifying me as being in Europe?

  • 7 replies
  • 1 has this problem
  • 8 views
  • Last reply by cor-el

more options

I have a VPN on my PC in the USA, but whether it's turned on or not, most websites identify my computer as being in Europe (normally Germany or Austria)... When I go to buy something, the price is in foreign currency... I NEVER have my VPN connected to foreign hubs (always USA), so how do I fix this problem in Firefox?

I have a VPN on my PC in the USA, but whether it's turned on or not, most websites identify my computer as being in Europe (normally Germany or Austria)... When I go to buy something, the price is in foreign currency... I NEVER have my VPN connected to foreign hubs (always USA), so how do I fix this problem in Firefox?

All Replies (7)

more options

What do these websites say about your location?

http://whatismyipaddress.com/ Under the map, look for Location Not Accurate?

http://browserleaks.com/geo

https://whatismyipaddress.com/geolocation

https://html5demos.com/geo/

more options

Hi Fred, Sorry for the late response! I have checked all of the websites that you mentioned. They all say that I'm in Secaucus, NJ (I am not in NJ at all!). The mentioned websites are still continuing to show me as being located in European countries. I still have no clue on how to fix this...

Thanks, Shawn

more options

What city/state/country are you in? Who is your ISP? Are you using a proxy?

more options

NC, USA... I currently use Private Internet Access (PIA)

I honestly don't know what a proxy is, so I can't answer that one for ya!

more options

TheToe said

NC, USA... I currently use Private Internet Access (PIA) I honestly don't know what a proxy is, so I can't answer that one for ya!

Well that means your VPN/Proxy isn't based in the US so that is why your location is wrong. If the sites you are going requires cookies or trackers to verify your location then your going to have to not use VPN/Proxy to access those sites.

more options

Contact Private Internet Access support and ask about this.

more options

Did you try to clear the cookies from these websites?

Where does your IP locate you as most websites do a reverse DNS look up of your IP?