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Cannot print any emails

  • 2 replies
  • 2 have this problem
  • 38 views
  • Last reply by goinuts

goinuts
goinuts
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I have a home network of 3 win 10 PCs all connect to a Canon network printer. One PC cannot print Thunderbird emails from their accounts. The other two can and all 3 can print any other docs/webpages/images etc., needed.

I'm at a loss to fix this issue. The PC is running Thunderbird 60.4.0 but when trying to print an email, the process is finalised as per the other 2 PCs (Print popup -> Print -> box disappears etc.), but the print job remains in the print queue. I eventually have to go into the print queue and manually remove it. As I said, this PC can print from webpages/office/desktop etc., so I can only assume it's a Thunderbird issue.

Any ideas/help appreciated.

I have a home network of 3 win 10 PCs all connect to a Canon network printer. One PC cannot print Thunderbird emails from their accounts. The other two can and all 3 can print any other docs/webpages/images etc., needed. I'm at a loss to fix this issue. The PC is running Thunderbird 60.4.0 but when trying to print an email, the process is finalised as per the other 2 PCs (Print popup -> Print -> box disappears etc.), but the print job remains in the print queue. I eventually have to go into the print queue and manually remove it. As I said, this PC can print from webpages/office/desktop etc., so I can only assume it's a Thunderbird issue. Any ideas/help appreciated.

All Replies (2)

Matt
Matt
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but is it printing to the correct printer? is the name showing correctly when you select print?

goinuts
goinuts Question owner
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Matt said

but is it printing to the correct printer? is the name showing correctly when you select print?

We only have the one printer for the network and yes, it is the default and selected/showing.

Modified by goinuts