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I am unable to download my emails - I am using thunderbird ver 60.4.0

  • 5 replies
  • 1 has this problem
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  • Last reply by hudhk

hudhk
hudhk
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Hi !

I installed Thunderbird with 3 email accounts and am unable to download my emails on one particular notebook. My desktop and other notebook can still receive emails without any problems.

The windows version is 7 Home Premium and whilst checking the error console in the developers tools, I get the following error :

Component returned failure code: 0x8055000a [nsIMsgIncomingServer.getNewMessages] mailWindowOverlay.js:2805 An error occurred executing the cmd_getNewMessages command: [Exception... "Component returned failure code: 0x8055000a [nsIMsgIncomingServer.getNewMessages]" nsresult: "0x8055000a (<unknown>)" location: "JS frame :: chrome://messenger/content/mailWindowOverlay.js :: GetNewMsgs :: line 2805" data: no] globalOverlay.js:86

Component returned failure code: 0x8055000a [nsIMsgIncomingServer.getNewMessages] mailWindowOverlay.js:2805

An error occurred executing the cmd_getNewMessages command: [Exception... "Component returned failure code: 0x8055000a [nsIMsgIncomingServer.getNewMessages]" nsresult: "0x8055000a (<unknown>)" location: "JS frame :: chrome://messenger/content/mailWindowOverlay.js :: GetNewMsgs :: line 2805" data: no] globalOverlay.js:86

Component returned failure code: 0x8055000a [nsIMsgIncomingServer.getNewMessages] mailWindowOverlay.js:2805

An error occurred executing the cmd_getNewMessages command: [Exception... "Component returned failure code: 0x8055000a [nsIMsgIncomingServer.getNewMessages]" nsresult: "0x8055000a (<unknown>)" location: "JS frame :: chrome://messenger/content/mailWindowOverlay.js :: GetNewMsgs :: line 2805" data: no]

Please help...SOS

Sending out emails is no problem...

b/r Haresh

Hi ! I installed Thunderbird with 3 email accounts and am unable to download my emails on one particular notebook. My desktop and other notebook can still receive emails without any problems. The windows version is 7 Home Premium and whilst checking the error console in the developers tools, I get the following error : Component returned failure code: 0x8055000a [nsIMsgIncomingServer.getNewMessages] mailWindowOverlay.js:2805 An error occurred executing the cmd_getNewMessages command: [Exception... "Component returned failure code: 0x8055000a [nsIMsgIncomingServer.getNewMessages]" nsresult: "0x8055000a (<unknown>)" location: "JS frame :: chrome://messenger/content/mailWindowOverlay.js :: GetNewMsgs :: line 2805" data: no] globalOverlay.js:86 : Component returned failure code: 0x8055000a [nsIMsgIncomingServer.getNewMessages] mailWindowOverlay.js:2805 An error occurred executing the cmd_getNewMessages command: [Exception... "Component returned failure code: 0x8055000a [nsIMsgIncomingServer.getNewMessages]" nsresult: "0x8055000a (<unknown>)" location: "JS frame :: chrome://messenger/content/mailWindowOverlay.js :: GetNewMsgs :: line 2805" data: no] globalOverlay.js:86 : Component returned failure code: 0x8055000a [nsIMsgIncomingServer.getNewMessages] mailWindowOverlay.js:2805 An error occurred executing the cmd_getNewMessages command: [Exception... "Component returned failure code: 0x8055000a [nsIMsgIncomingServer.getNewMessages]" nsresult: "0x8055000a (<unknown>)" location: "JS frame :: chrome://messenger/content/mailWindowOverlay.js :: GetNewMsgs :: line 2805" data: no] Please help...SOS Sending out emails is no problem... b/r Haresh

Chosen solution

Can you run the computer in W7 safe mode and see if you still get timeouts? Also, the link in my first reply mentions an AV update was necessary to resolve the problem. Is there an impending update for your Avast?

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All Replies (5)

sfhowes
sfhowes
  • Top 25 Contributor
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Does this computer by any chance have Norton AV installed?

https://support.mozilla.org/en-US/questions/1190776

hudhk
hudhk Question owner
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Hi ! Thanks for the guidance - I have Avast and I tried to disable both the AV and Firewall to see if mails can be retrieved...unfortunately, all I get is a timeout error...I deleted the passwords in the pop section, but it still is trying to retrieve the emails without asking for new passwords.....do I need to delete the smtp passwords too ?? sending out emails works fine and so, I did not delete the smtp passwords...

Please see attached snapshots for your easy reference

sfhowes
sfhowes
  • Top 25 Contributor
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Chosen Solution

Can you run the computer in W7 safe mode and see if you still get timeouts? Also, the link in my first reply mentions an AV update was necessary to resolve the problem. Is there an impending update for your Avast?

hudhk
hudhk Question owner
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Wow - I just realized that I should have clicked connection security as TLS/SSL - it was showing as normal...as soon as I changed it, the emails started downloading....

Sorry for the trouble caused to all who had to read my tantrum email.....hope this solution helps others to overcome these hurdles in future

hudhk
hudhk Question owner
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My problem was not with Windows 7 or Avast - it was a stupid mistake on my part for the connection security not being marked as TLS/SSL.....

I am grateful for all the assistance and guidance & have figured out the problem whilst reading the accounts setting against the online guidance for manual setup and realizing that there should be a connection security

Thanks for the support - much appreciated b/r H