Thunderbird won't start. Get "had a problem and crashed" message. @ mozJSComponentLoader::GetSharedGlobal
Got the following crash report:
AvailablePageFile: 3828092928 AvailablePhysicalMemory: 1767526400 AvailableVirtualMemory: 3967053824 BlockedDllList: BreakpadReserveAddress: 47972352 BreakpadReserveSize: 83886080 BuildID: 20190122170039 CPUMicrocodeVersion: 0x1b CrashTime: 1550172420 Email: norbkerr@gmail.com InstallTime: 1549399930 ModuleSignatureInfo: {"Apple Inc.":
["mdnsNSP.dll"],"Microsoft Corporation":["api-ms-win-
crt-utility-l1-1-0.dll","api-ms-win-crt-environment-l1-1-
0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-
win-crt-time-l1-1-0.dll","api-ms-win-crt-multibyte-l1-1-
0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-
locale-l1-1-0.dll","api-ms-win-crt-convert-l1-1-
0.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-crt-
heap-l1-1-0.dll","api-ms-win-crt-string-l1-1-0.dll","api-
ms-win-core-synch-l1-2-0.dll","api-ms-win-core-file-l2-1
-0.dll","api-ms-win-core-timezone-l1-1-
0.dll","ucrtbase.dll","msvcp140.dll","api-ms-win-core-
file-l1-2-0.dll","api-ms-win-core-processthreads-l1-1-
1.dll","WLIDNSP.DLL","VCRUNTIME140.dll","api-ms-
win-core-localization-l1-2-0.dll","api-ms-win-crt-
runtime-l1-1-0.dll"],"Microsoft Windows":
["ntdll.dll"],"Mozilla Corporation":
["thunderbird.exe","xul.dll","nss3.dll","lgpllibs.dll","ldap
60.dll","prldap60.dll","mozglue.dll"]} MozCrashReason: MOZ_RELEASE_ASSERT(globalObj) ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 13111 StartupCrash: 1 StartupTime: 1550172418 SystemMemoryUsePercentage: 57 ThreadIdNameMapping:
8960:"Gecko_IOThread",7172:"JS
Watchdog",2644:"Link Monitor",8060:"Socket Thread", Throttleable: 1 TotalPageFile: 8321753088 TotalPhysicalMemory: 4161851392 TotalVirtualMemory: 4294836224 URL: UptimeTS: 9.720598019 Vendor: Version: 60.5.0
This report also contains technical information about
the state of the application when it crashed.
Modified by Wayne Mery
All Replies (5)
Please post your crash ID in text format here in the topic. Instructions https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports
Crash ID: bp-02c84e0b-22f1-4f57-aaf2-225340190217
I had a bit of a look at the relevant bug. https://bugzilla.mozilla.org/show_bug.cgi?id=1404741
I see lots of discussion about networking and the first DLL in your crash is an APPLE DLL for bonjour which is a networking thing from apple. although it apparently was installed with adobe creative suite and itunes.
There is also discussion about an anti virus called net protector.
SO I suppose a good starting point would be, do you have any of these software products installed?
Hi Mark,
Just checked. Bonjour is installed (although I have no recall of ever using it). I cannot find Net Protector in the list of installed programs. Next step to uninstall Bonjour?
Norb
or try reinstalling from https://www.thunderbird.net/en-US/ ?