This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I forgot my password and had to reset it and i lost all data on it. Can you help me recover all my data as some of it were very important to me ?

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

moka6002
moka6002
more options

I forgot my password and had to reset it, but i didn't notice the part that said i'll lose all data on this account and i lost all the data on it. Can you help me recover all my data as some of it were very important to me ?

I forgot my password and had to reset it, but i didn't notice the part that said i'll lose all data on this account and i lost all the data on it. Can you help me recover all my data as some of it were very important to me ?

All Replies (1)

FredMcD
FredMcD
more options

Are you talking about sync? Were you using it as a backup?

Sync was not meant as a backup for your profile. It is meant only to share data between other profiles/systems.

If you have others sharing the sync, the data might still be there.

Resetting the sync password, or changing its e-mail, will remove all data from the servers.

This is a security feature. https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information

  • I've lost my Firefox Sync account information - What to do
  • I’ve forgotten, or don't have access to, my Firefox Account email address