This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was closed and archived. Please ask a new question if you need help.

extensions not working

  • 8 replies
  • 2 have this problem
  • 1 view
  • Last reply by Rich_S

more options

All at once, extensions/ add-ons just stopped working. Nothing was installed, or added on. Nothing was being done. Just basic browsing. Then all at once they disappeared... now marked as legacy.... impossible.

x-notifier 1password ablock plus amazon assistant lastpass ebates rakuten wikibuy etc

Yes, I have the latest browser. Yes, I downloaded it again. v 66.03

All at once, extensions/ add-ons just stopped working. Nothing was installed, or added on. Nothing was being done. Just basic browsing. Then all at once they disappeared... now marked as legacy.... impossible. x-notifier 1password ablock plus amazon assistant lastpass ebates rakuten wikibuy etc Yes, I have the latest browser. Yes, I downloaded it again. v 66.03
Attached screenshots

All Replies (8)

more options

Sorry, the Add-ons team is working on a fix for this. It looks like a certificate used to sign many popular extensions expired. (The verification process checks that certificate.)

I don't know how soon re-signed versions of those extensions will become available, or whether another workaround will be discovered. We are all hoping to learn more soon.

more options

There's a work-around if you're using the ESR, Developer, or Nightly Builds versions - disable the signing requirement.

Change the following preference to "false" in about:config:

 xpinstall.signatures.required

This is documented in the "Add-on signing in Firefox" document on the Mozilla support site:

 http://mzl.la/1J7Lcsp

I just made the change in FF 66.6.1 ESR and it works - the effect is immediate and my extensions are all working again!

 - nn6o
more options

That's some BS right there... right in the middle of browsing, a bright yellow banner pops up, ""All of your add-ons have been disabled...blah, blah, blah" Really Mozilla? f'n really? Well, no YouTube for me tonight - off to bed I guess...

Modified by tahwos

more options

The Add-ons team is still working on a fix for this. Official updates are expected to be posted here:

https://discourse.mozilla.org/t/certificate-issue-causing-add-ons-to-be-disabled-or-fail-to-install/39047

Currently, the only workaround for the regular release of Firefox is to set your system clock back (for example, if your date is May 3, set to May 2; if your date is May 4, set to May 3). You might have to reinstall extensions after that, or maybe Firefox will detect the difference at your next shut down/restart. Changing the date may have other consequences, so I understand this option isn't ideal.

more options

Mozilla has rolled-out a fix for this. The fix will be automatically applied in the background within the next few hours, you don’t need to take active steps.

In order to be able to provide this fix on short notice, they are using the Studies system. You can check if you have studies enabled

  1. Go to [=] > Preferences > Privacy & Security.
  2. Make sure Allow Firefox to install and run studies is check marked.

I you had it disabled, you can disable studies again after your add-ons have been re-enabled.

They are working on a general fix that doesn't need to rely on this and will keep you updated.

more options

Didn't work...

Chris Ilias said

Mozilla has rolled-out a fix for this. The fix will be automatically applied in the background within the next few hours, you don’t need to take active steps. In order to be able to provide this fix on short notice, they are using the Studies system. You can check if you have studies enabled
  1. Go to [=] > Preferences > Privacy & Security.
  2. Make sure Allow Firefox to install and run studies is check marked.
I you had it disabled, you can disable studies again after your add-ons have been re-enabled. They are working on a general fix that doesn't need to rely on this and will keep you updated.
more options

Working now...

FF_Help_user said

Didn't work... Chris Ilias said
Mozilla has rolled-out a fix for this. The fix will be automatically applied in the background within the next few hours, you don’t need to take active steps. In order to be able to provide this fix on short notice, they are using the Studies system. You can check if you have studies enabled
  1. Go to [=] > Preferences > Privacy & Security.
  2. Make sure Allow Firefox to install and run studies is check marked.
I you had it disabled, you can disable studies again after your add-ons have been re-enabled. They are working on a general fix that doesn't need to rely on this and will keep you updated.
more options

I tried what nn6o suggested. (In about:config, set xpinstall.signatures.required = false) But also, I had to go to about:addons, and click on Disable twice (to re-enable each add-on). That made them immediately work (no relaunch needed).

I'm running FF as PortableApp (on a locked-down office PC). I think that complicates the updating...