Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Removed Device Shows Up in "Synced Tabs" and "Send Tab to Device" Lists

  • 4 replies
  • 1 has this problem
  • 11 views
  • Last reply by foxtellite

foxtellite
foxtellite
more options

I recently removed and re-added (with a new sync name) a device from and to my Firefox Sync account. Then I checked to make sure the device (the old name) is disconnected from manage account page. Later I noticed that in the "Send Tab to Device" list I still have that old name listed (along with the new name) and in the "Synced Tabs" list I still see the old device with a page that was presumably open when I originally disconnected it.

Is there anything I can remove the old devices from the Send and Sync Tab lists given that there's nothing in my account list of devices to Disconnect?

Thanks

I recently removed and re-added (with a new sync name) a device from and to my Firefox Sync account. Then I checked to make sure the device (the old name) is disconnected from manage account page. Later I noticed that in the "Send Tab to Device" list I still have that old name listed (along with the new name) and in the "Synced Tabs" list I still see the old device with a page that was presumably open when I originally disconnected it. Is there anything I can remove the old devices from the Send and Sync Tab lists given that there's nothing in my account list of devices to Disconnect? Thanks

All Replies (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

I don't know whether disconnected devices are remove instantly of that it takes considerably more time. Are they still there the next day or if you force a Sync (click the circular arrow) ?

foxtellite
foxtellite Question owner
more options

I gave it a few days, but it still shows up in the Send To list of my phone, but not other connected devices (laptop & tablet). The open tab issue was resolved when I turned off sync tab and turned it back on after forcing sync, but the Send To list still has the same issue (and only on my phone)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you try to disconnect and reconnect on the phone?

foxtellite
foxtellite Question owner
more options

Yes, I tried disconnecting the phone, clearing local cache and storage for Firefox on the phone, uninstalling firefox and reinstalling it, nothing helped. I still see the old name of my phone in the Send To list of my phone Firefox.