This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Junk button on the message header is missing. Only "non junk" button.

  • 1 reply
  • 1 has this problem
  • 8 views
  • Last reply by AgnesRM

CCarroll
CCarroll
more options

Recently changed computers. Now, Thunderbird does not show the Junk button. It appears all I can do is say send to junk again.

Recently changed computers. Now, Thunderbird does not show the Junk button. It appears all I can do is say send to junk again.

Chosen solution

Hi CCarroll The Not Junk button should only appear when you are looking at a message that has already been marked as Junk. Can you confirm you are in the inbox, and that the message has not been marked Junk? Note that there is a shortcut to mark as junk - hit letter j (lower case). This can happen by mistake if the user thinks they are in reply/forward/edit mode. Also if you have 'Enable Adaptive Junk Mail Controls' turned on Thunderbird should be trying to identify junk messages and setting them to Junk for you. More information on 'junk' in Thunderbird here https://support.mozilla.org/en-US/kb/thunderbird-and-junk-spam-messages I hope some of this may help you! Agnes

Read this answer in context 👍 0

All Replies (1)

AgnesRM
AgnesRM
more options

Chosen Solution

Hi CCarroll The Not Junk button should only appear when you are looking at a message that has already been marked as Junk. Can you confirm you are in the inbox, and that the message has not been marked Junk? Note that there is a shortcut to mark as junk - hit letter j (lower case). This can happen by mistake if the user thinks they are in reply/forward/edit mode. Also if you have 'Enable Adaptive Junk Mail Controls' turned on Thunderbird should be trying to identify junk messages and setting them to Junk for you. More information on 'junk' in Thunderbird here https://support.mozilla.org/en-US/kb/thunderbird-and-junk-spam-messages I hope some of this may help you! Agnes