This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why Inbox nested subfolders?

more options

I just created a new IMAP account. Unlike the other IMAP account (see image 1) I have the new one has nested subfolder (see image 2).

Can I change it to remove nested subfolder or is this a property set by the email server?

I just created a new IMAP account. Unlike the other IMAP account (see image 1) I have the new one has nested subfolder (see image 2). Can I change it to remove nested subfolder or is this a property set by the email server?
Attached screenshots

All Replies (5)

more options

Should read

Unlike the other IMAP account (see image 2) I have the new one has nested subfolder (see image 1 & 3).

more options

This might be fixed by opening Tools/Account Settings, Server Settings for the account, Advanced..., and changing the 'IMAP Server directory'. For gmail accounts, you would set this to [Gmail].

more options

I see in the other IMAP accounts the 'IMAP Server directory' empty

However, I see that "Personal namespace" is set to "" in the non-problemtatic one whereas the in the problematic account it is set to "INBOX."

Should I set the "Personal namespace" to ""?

more options

You can try it, but review the 4th paragraph here:

http://kb.mozillazine.org/IMAP:_advanced_account_configuration

more options

Thanks - I will give it a read. Not sure I understand some of it