This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Lost all

  • 1 reply
  • 2 have this problem
  • 7 views
  • Last reply by Paul

gobsagi
gobsagi
more options

Im login on my account but all data lost no bookmarks password etc. Wtf?

Im login on my account but all data lost no bookmarks password etc. Wtf?

All Replies (1)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

I understand that Firefox Sync did not connect to your mobile device on this occasion, but hopefully I should be able to help you force a Sync event to take place.

Assuming you have connected the same Sync account on both your mobile and desktop copies of Firefox:

In Firefox on your mobile device:

  1. Go into the Settings menu and select Firefox Account.
  2. Tap on Synchronise now.

This will “force” a synchronisation of the data that is on the local device storage.