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Security key does not respond and 10 digit code as well

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by christ1

edimak
edimak
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Dear Reader, I had installed firefox in my phone and reset my phone so I lost the app generating codes. I have the security key which isn't a 10 digit code but many digits. How can I sign in my account and the app with my recovery key? Please note that because I had no other way to contact I have made this account but also the security key is a many digit number but the recovery code that is asked is only a 10 digit code. Can you help me?

Dear Reader, I had installed firefox in my phone and reset my phone so I lost the app generating codes. I have the security key which isn't a 10 digit code but many digits. How can I sign in my account and the app with my recovery key? Please note that because I had no other way to contact I have made this account but also the security key is a many digit number but the recovery code that is asked is only a 10 digit code. Can you help me?

All Replies (1)

christ1
christ1
  • Top 25 Contributor
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You should use one of the backup codes you received when setting up 2-step authentication.