This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

My Firefox regulary crashed without any warnings and reports.

anbsoftware
anbsoftware
more options

I am using Firefox quantum version 72.0.2 (64-bits), my browser frequently crashes but on page about:crashes not existed any reports. I try full uninstall Firefox (with deleting Firefox folder in Program Files and User profile. My computer is working correctly (Another browsers such Chrome, Opera, Cyberfox and even 32-bits version of Firefox Quantum are working correctly). Previous version Firefox (before Quantum) also is working correctly, but after automatic updates to Quantum problem returned. I uninstalled and reinstalled Flash Player, but this didn't help. I like Firefox and dosn't want use another browser. Help me repair it.

I am using Firefox quantum version 72.0.2 (64-bits), my browser frequently crashes but on page about:crashes not existed any reports. I try full uninstall Firefox (with deleting Firefox folder in Program Files and User profile. My computer is working correctly (Another browsers such Chrome, Opera, Cyberfox and even 32-bits version of Firefox Quantum are working correctly). Previous version Firefox (before Quantum) also is working correctly, but after automatic updates to Quantum problem returned. I uninstalled and reinstalled Flash Player, but this didn't help. I like Firefox and dosn't want use another browser. Help me repair it.
Attached screenshots

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Hi anbsoftware, that looks like a Windows crash dialog. Firefox -- or software that interacts with Firefox -- may be causing a memory violation that causes Windows to kill Firefox. (But I can't read the text, so I'm just guessing.)

When there is a problem with 64-bit Firefox but not 32-bit Firefox, the problem sometimes is related to old device drivers, such as Logitech camera drivers, that never got updated. But that's not the only potential reason.

You might find some useful information in the system-level Applications log. I wasn't able to find a good Microsoft article on how to use the Event Viewer but here are some third party articles from a web search that might help:

Or you can try a web search for "event viewer" "application log" on your preferred search engine.