This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

sync andriod

deeke38
deeke38
more options

Thank you, My dell laptop win 7 pro, latest firefox, have one cell phone added to device.

Cell phone, android 4.4.4 droid maxx, firefox for android.

When I access two email accounts from my cell phone I go right in with no password.

When I try to access other accounts it asks for a master password, when I enter the password it just goes back to "enter master password", if I hit cancel 4-7 times it will go away and let me in but I have to manually enter password. Reloaded firefox, very few apps,automatic updates.

Thank you, My dell laptop win 7 pro, latest firefox, have one cell phone added to device. Cell phone, android 4.4.4 droid maxx, firefox for android. When I access two email accounts from my cell phone I go right in with no password. When I try to access other accounts it asks for a master password, when I enter the password it just goes back to "enter master password", if I hit cancel 4-7 times it will go away and let me in but I have to manually enter password. Reloaded firefox, very few apps,automatic updates.

All Replies (1)

Wesley Branton
Wesley Branton
more options

This sounds like the normal behaviour, if you have a Master Password enabled on your Android device. When you have a Master Password enabled, you can't access your saved logins and passwords without entering the Master Password.

See Using Master Password on Firefox for Android for more information.

As a side note, your logins and passwords will not sync to or from your Android device if you have Master Password enabled, due to a technical limitation.

Hope this helps.