This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can not reply or send emails Mediacom.com

  • 5 replies
  • 1 has this problem
  • 2 views
  • Last reply by rustyp

rustyp
rustyp
more options

Using Thunderbird I can get emails from Mediacom.com but can not reply or send new emails, when I try to send it ask for my password I enter my password and it rejects the password.

I have been using Thunderbird for years and never had this problem before.

Mediacom help had me use the Mediacom webpage email client and I could send emails using that so they said not a Mediacom problem its a Thunderbird problem.

I tried to send emails using 3 different Mediacom accounts none can send how ever I can send emails using a mail.com email account on the same installation of Thunderbird to my Mediacom email addresses, this tells me its a Mediacom problem since my mail.com still works?

Something strange is going on I am guessing Mediacom changed something someplace that is asking for a password and the password is not being accepted.

I need this resolved I have over 15 emails I need to reply too.

I have no clue what to tell Mediacom as I understand nothing about email settings.

Thanks in advance.

Using Thunderbird I can get emails from Mediacom.com but can not reply or send new emails, when I try to send it ask for my password I enter my password and it rejects the password. I have been using Thunderbird for years and never had this problem before. Mediacom help had me use the Mediacom webpage email client and I could send emails using that so they said not a Mediacom problem its a Thunderbird problem. I tried to send emails using 3 different Mediacom accounts none can send how ever I can send emails using a mail.com email account on the same installation of Thunderbird to my Mediacom email addresses, this tells me its a Mediacom problem since my mail.com still works? Something strange is going on I am guessing Mediacom changed something someplace that is asking for a password and the password is not being accepted. I need this resolved I have over 15 emails I need to reply too. I have no clue what to tell Mediacom as I understand nothing about email settings. Thanks in advance.

All Replies (5)

rustyp
rustyp Question owner
more options

Still unable to send emails

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

There are almost as many reasons why you might be asked for a password as there are mail providers. Thunderbird defaults to that as the problem if it can not connect.

So really being asked for a password really only means there is a problem. It is probably not the password if you restate it and it does not work.

Restarting the operating system in safe mode with Networking eliminates thrid part software that loads on startup, including anti virus programs and their firewall. A major cause of connectivity problems with mail. Try it and see if things work in that mode. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 10, Windows 8, Windows 7, Windows Vista, Windows XP, OSX

A test of the outgoing server for mediacom appear to indicate all is good in the DNS records for you to connect and send mail https://intodns.com/mediacombb.net

A test of the SSL Security indicates that the server offer TLS. 1.2 which Thunderbird supports. V1 and 1.1 are no longer supported. https://www.immuniweb.com/ssl/?id=C6qyejBZ

THe next test is to open the error console. (ctel+Shift+J) and clear it. Click to send your email and take note of any errors that appear in the error console. Please report those error back here.

rustyp
rustyp Question owner
more options

Unknown property ‘user-select’. Declaration dropped. reps.css:23:15 Stylesheets without CSSOM changes reparsed to check for errors. Refresh the page to also see errors from stylesheets changed from CSSOM and from style attributes. XUL box for statusbarpanel element contained an inline #text child, forcing all its children to be wrapped in a block. folderDisplay.js:2673:9 XUL box for statusbarpanel element contained an inline #text child, forcing all its children to be wrapped in a block. 2 messageDisplay.js:75:47 XUL box for statusbarpanel element contained an inline #text child, forcing all its children to be wrapped in a block. 2 messenger.xul NS_NOINTERFACE: Component returned failure code: 0x80004002 (NS_NOINTERFACE) [nsISupports.QueryInterface] stack-trace-collector.js:84 window.controllers/Controllers is deprecated. Do not use it for UA detection. blank XUL box for statusbarpanel element contained an inline #text child, forcing all its children to be wrapped in a block. 5 messengercompose.xul POSThttp://ocsp.digicert.com/ [HTTP/1.1 200 OK 161ms] NS_NOINTERFACE: Component returned failure code: 0x80004002 (NS_NOINTERFACE) [nsISupports.QueryInterface] stack-trace-collector.js:84 window.controllers/Controllers is deprecated. Do not use it for UA detection. blank

rustyp
rustyp Question owner
more options

Still unable to send emails

Just spent 15 minutes looking for this post where is the "See all your post" button in these forums?

Thanks

rustyp
rustyp Question owner
more options

You asked for the log I posted the log I really need to get my email fixed

Here is the error log again

Unknown property ‘user-select’. Declaration dropped. reps.css:23:15 Stylesheets without CSSOM changes reparsed to check for errors. Refresh the page to also see errors from stylesheets changed from CSSOM and from style attributes. XUL box for statusbarpanel element contained an inline #text child, forcing all its children to be wrapped in a block. folderDisplay.js:2673:9 XUL box for statusbarpanel element contained an inline #text child, forcing all its children to be wrapped in a block. 2 messageDisplay.js:75:47 XUL box for statusbarpanel element contained an inline #text child, forcing all its children to be wrapped in a block. 2 messenger.xul NS_NOINTERFACE: Component returned failure code: 0x80004002 (NS_NOINTERFACE) [nsISupports.QueryInterface] stack-trace-collector.js:84 window.controllers/Controllers is deprecated. Do not use it for UA detection. blank XUL box for statusbarpanel element contained an inline #text child, forcing all its children to be wrapped in a block. 5 messengercompose.xul POSThttp://ocsp.digicert.com/ [HTTP/1.1 200 OK 161ms] NS_NOINTERFACE: Component returned failure code: 0x80004002 (NS_NOINTERFACE) [nsISupports.QueryInterface] stack-trace-collector.js:84 window.controllers/Controllers is deprecated. Do not use it for UA detection. blank