This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird has become too mysterious

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by sfhowes

hwg8
hwg8
more options

I've been using thunderbird for probably decades. I've newly installed on Win10. Tbird formerly was very easy to set up. Now it seems like a video game where you are looking for easter eggs. Controls hidden everywhere. Rant over.

1. I transferred settings by copying and pasting the thunderbird folder from my old win7pc to new win10pc. It worked, but did not transfer my old emails or local folders.

2. There is no delete button in the customize pane.

3. Messages have this giant message pane. I can't figure out how to reduce this to one line like my old installation.

4. This tbird installation says it is 32 bit. My win10 is 64 bit. Did I get the wrong tbird?

Help me before I give up on tbird. Thanks

I've been using thunderbird for probably decades. I've newly installed on Win10. Tbird formerly was very easy to set up. Now it seems like a video game where you are looking for easter eggs. Controls hidden everywhere. Rant over. 1. I transferred settings by copying and pasting the thunderbird folder from my old win7pc to new win10pc. It worked, but did not transfer my old emails or local folders. 2. There is no delete button in the customize pane. 3. Messages have this giant message pane. I can't figure out how to reduce this to one line like my old installation. 4. This tbird installation says it is 32 bit. My win10 is 64 bit. Did I get the wrong tbird? Help me before I give up on tbird. Thanks

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

If you installed TB 78 on the new PC, don't copy the profile from the W7 TB 68 PC and try to run it in 78. Create a new profile from Help/Troubleshooting, about:profiles, and add your accounts. Copy abook.mab and history.mab from the old profile to the new one, while TB is closed, to restore Personal Address Book and Collected Addresses. Copy local mail by copying the mbox files in the Mail\<popserver>, ImapMail\<imapserver> and Mail\Local Folders subfolders of the old profile folder. They are the large files with no extension, named after folders, e.g. Inbox, Sent. Copy the mbox files into Mail\Local Folders of the new profile, while TB is closed. Restart TB and find the folders under Local Folders in the Folder Pane.

There is a Delete button in the Customize window of a new 78 profile.

I think you mean the Header Pane is no longer compact. Use Compact Headers in 78.

It's perfectly fine to run 32-bit TB in Windows 64-bit. The 64-bit TB has no significant advantages and a few disadvantages.