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Can not retrieve email after changing AT&T password.

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by mjwojciak

mjwojciak
mjwojciak
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So I have 3 AT&T email accounts with Thunderbird. Yesterday I got an email form AT&T requesting I change my password. No biggie....do it all the time. Well since I changed, I can not retrieve the messaged on Thunderbird. My other 2 AT&T accounts work just fine. I have deleted the old password in the saved password section. I can get mail on my phone after the change and through Yahoo, but no longer on Thunderbird. If any one can offer assistance, please and thank you. Not sure why my other accounts still work... Thanks

So I have 3 AT&T email accounts with Thunderbird. Yesterday I got an email form AT&T requesting I change my password. No biggie....do it all the time. Well since I changed, I can not retrieve the messaged on Thunderbird. My other 2 AT&T accounts work just fine. I have deleted the old password in the saved password section. I can get mail on my phone after the change and through Yahoo, but no longer on Thunderbird. If any one can offer assistance, please and thank you. Not sure why my other accounts still work... Thanks

Chosen solution

See https://support.mozilla.org/en-US/questions/1298480

The other accounts may still work because they haven't had their passwords changed since the secure key policy was enforced.

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All Replies (3)

sfhowes
sfhowes
  • Top 10 Contributor
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Chosen Solution

See https://support.mozilla.org/en-US/questions/1298480

The other accounts may still work because they haven't had their passwords changed since the secure key policy was enforced.

mjwojciak
mjwojciak Question owner
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Thanks for your reply. I must be way behind, because I have no idea what a secure mail key is. Looks like I need to investigate.

mjwojciak
mjwojciak Question owner
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Generated a key, now all good. Thanks!