This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lost history and bookmarks

more options

Cannot find bookmarks or history anywhere. All appears lost. Have no idea how this happened. Can I import bookmarks and history from Safari?

Cannot find bookmarks or history anywhere. All appears lost. Have no idea how this happened. Can I import bookmarks and history from Safari?

Chosen solution

Hi torney, if your Firefox appears to have all new settings and data, it's possible that Firefox has created a new profile.

When was the last time it worked normally?

Your Firefox reported it is version 73, which is no longer supported. Is there a reason you have that version instead of the current ones:

  • Firefox 82 (regular release)
  • Firefox 78 Extended Support Release (ESR)

(If you rolled back your Firefox version to an older one, that triggered Firefox to automatically creates a new profile.)

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

Hi torney, if your Firefox appears to have all new settings and data, it's possible that Firefox has created a new profile.

When was the last time it worked normally?

Your Firefox reported it is version 73, which is no longer supported. Is there a reason you have that version instead of the current ones:

  • Firefox 82 (regular release)
  • Firefox 78 Extended Support Release (ESR)

(If you rolled back your Firefox version to an older one, that triggered Firefox to automatically creates a new profile.)