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Unable to download emails

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by Wayne Mery

clivenealon
clivenealon
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Since yesterday I have been unable to download emails from the Telstra bigpond.com mail server wit Thunderbird 78.5.1. A msg at the bottom of the Thunderbird screen says my mail id is - Connected to mail.bigpond.com... but nothing happens... What is going on and how do I fix it?... Please...

Since yesterday I have been unable to download emails from the Telstra bigpond.com mail server wit Thunderbird 78.5.1. A msg at the bottom of the Thunderbird screen says my mail id is - Connected to mail.bigpond.com... but nothing happens... What is going on and how do I fix it?... Please...

All Replies (1)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
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If you are using ESET/NOD32 security/AV then probability is high that ESET is causing your problems. According to ESET forums, you should temporarily disable SSL on ESET until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products?ref=esf - the problem is being reported by dozens of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/

You might also inform them of your difficulty.