This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Sign In

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by sfhowes

more options

Can not log into my sbcglobal account. Says wrong config, user name, or password. Name and password are correct. Config is from Mozilla ISP database. Any help is appreciated.

 robjack51@sbcglobal.net
Can not log into my sbcglobal account. Says wrong config, user name, or password. Name and password are correct. Config is from Mozilla ISP database. Any help is appreciated. robjack51@sbcglobal.net

Chosen solution

What are your server settings? See https://www.att.com/support/article/dsl-high-speed/KM1010523/

Are you using a secure mail key? You have to delete the password from Saved Passwords in Options, restart TB, and enter a secure mail key that's created on the AT&T site.

https://support.mozilla.org/en-US/questions/1316825

https://support.mozilla.org/en-US/questions/1316825

https://support.mozilla.org/en-US/questions/1314254

https://support.mozilla.org/en-US/questions/1312886

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

What are your server settings? See https://www.att.com/support/article/dsl-high-speed/KM1010523/

Are you using a secure mail key? You have to delete the password from Saved Passwords in Options, restart TB, and enter a secure mail key that's created on the AT&T site.

https://support.mozilla.org/en-US/questions/1316825

https://support.mozilla.org/en-US/questions/1316825

https://support.mozilla.org/en-US/questions/1314254

https://support.mozilla.org/en-US/questions/1312886