Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Video will not play on Firefox

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by jonzn4SUSE

hoopvol
hoopvol
more options

I cannot get any video to play on Firefox. I am running it on Windows 10. I have tried video on Facebook and YouTube, nothing plays. I get a blue circle rotating on the screen as if it is trying to load, nothing loads up. I have tried playing video using Microsoft Edge on my computer and all video works there.

I cannot get any video to play on Firefox. I am running it on Windows 10. I have tried video on Facebook and YouTube, nothing plays. I get a blue circle rotating on the screen as if it is trying to load, nothing loads up. I have tried playing video using Microsoft Edge on my computer and all video works there.

All Replies (1)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Did you try in safe mode? What do you see here? see screenshot