This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't open attachments

  • 3 replies
  • 3 have this problem
  • 38 views
  • Last reply by jonzn4SUSE

more options

Hey guys,

after the latest firefox update I can't open attachments coming from lotus notes (LN), without saving them to computer. The reason is that regardless of the document attached (.doc, .xls, .ppt, etc.) every time I try to open such file the pop-up goes like and the bold line is preventing me to open them directly:

"You have chosen to open: xyz.pptx which is: XLSX file from: LN"

Any idea how to resolve?

Thx

Hey guys, after the latest firefox update I can't open attachments coming from lotus notes (LN), without saving them to computer. The reason is that regardless of the document attached (.doc, .xls, .ppt, etc.) every time I try to open such file the pop-up goes like and the bold line is preventing me to open them directly: "You have chosen to open: xyz.pptx '''''which is: XLSX file''''' from: LN" Any idea how to resolve? Thx

Chosen solution

Fixed by deleting handlers.json file in the end.

Read this answer in context 👍 1

All Replies (3)

more options

Screenshot of the issue please.

more options

Chosen Solution

Fixed by deleting handlers.json file in the end.

more options

Good to hear, but Lotus Notes... WOW It's been a long time since I heard that name.  ;-))