This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Tabs and Inbox disappearing

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by djohnson1

more options

Just this morning when Thunderbird opened my inbox was blank. I toggled up to the account, and then back down to the inbox, and it loaded all my emails (the Get Messages button didn't work for this). However, it doesn't last. I timed it before and it went blank again after about 10-minutes. Also, when I open a new email and it opens in a new tab, that tab will get exed out after about the same amount of time. Anyone else having this issue?

Version 78.6.1 Build ID 20210107201950 OS Windows_NT 10.0 Server Type: owl Server Name: outlook.office365.com

Just this morning when Thunderbird opened my inbox was blank. I toggled up to the account, and then back down to the inbox, and it loaded all my emails (the Get Messages button didn't work for this). However, it doesn't last. I timed it before and it went blank again after about 10-minutes. Also, when I open a new email and it opens in a new tab, that tab will get exed out after about the same amount of time. Anyone else having this issue? Version 78.6.1 Build ID 20210107201950 OS Windows_NT 10.0 Server Type: owl Server Name: outlook.office365.com

Chosen solution

This appears to be an Owl problem introduced with v0.7.7.2. By now v0.7.7.4 is out. You may want to give it a try, and restart Thunderbird after updating the add-on. Please report back your results.

Read this answer in context 👍 0

All Replies (2)

more options

Chosen Solution

This appears to be an Owl problem introduced with v0.7.7.2. By now v0.7.7.4 is out. You may want to give it a try, and restart Thunderbird after updating the add-on. Please report back your results.

more options

Seems to have worked. It's been about 30-minutes and the email I opened to test is still open and my inbox hasn't disappeared. Thanks!