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AOL account won't stay connected

  • 4 replies
  • 1 has this problem
  • 7 views
  • Last reply by christ1

cronos1701
cronos1701
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Hi all,

I've been struggling with my AOL accounts on Thunderbird, and I'm hoping someone here may be able to help.

My AOL email account started to fail to connect properly to Thunderbird several months ago. In that time, I've removed and added the account multiple times, including following the steps outlined in "chosen solution" on this thread: https://support.mozilla.org/en-US/questions/1309104. Typically, the account will work immediately after I add it again, but will eventually exhibit some or all of the following problems: not displaying folders, failing to connect when I try to download messages, failing to connect when I try to move messages between folders, or failing to send messages. It doesn't seem consistent what problems I run into when. Eventually, I just remove the account and add it again, hoping that it keeps working for a day.

Any insight? Thanks!

Hi all, I've been struggling with my AOL accounts on Thunderbird, and I'm hoping someone here may be able to help. My AOL email account started to fail to connect properly to Thunderbird several months ago. In that time, I've removed and added the account multiple times, including following the steps outlined in "chosen solution" on this thread: https://support.mozilla.org/en-US/questions/1309104. Typically, the account will work immediately after I add it again, but will eventually exhibit some or all of the following problems: not displaying folders, failing to connect when I try to download messages, failing to connect when I try to move messages between folders, or failing to send messages. It doesn't seem consistent what problems I run into when. Eventually, I just remove the account and add it again, hoping that it keeps working for a day. Any insight? Thanks!

All Replies (4)

cronos1701
cronos1701 Question owner
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Trying again to see if anyone has any ideas about this.

I've been having a problem with AOL on Thunderbird for months now. I have two AOL accounts. One of them works fine, and the other intermittently fails to load folders, load folder contents, and/or get new messages. I get the error message:

The current operation on '<Foldername>' did not succeed. The mail server for account <username>@aol.com responded: [CLIENTBUG] UID FETCH Command is not valid in this state.

I've removed and added the account multiple times, including following the steps outlined in "chosen solution" on this thread: https://support.mozilla.org/en-US/questions/1309104. It's particularly bizarre in that my other AOL account works fine. Any insight?

christ1
christ1
  • Top 25 Contributor
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Please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information. Press the "Copy text to clipboard button" and paste the information into your reply.

Also indicate which account is the troubled one.

cronos1701
cronos1701 Question owner
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There weren't enough characters allowed for me to paste the whole thing here, so here's a txt file in my Dropbox:

https://www.dropbox.com/s/ehp96fzab8tpsnm/Thunderbird%20Troubleshooting.txt?dl=0

account3 is the troubled AOL account, account4 is the (seemingly) working AOL account.

Thanks!

christ1
christ1
  • Top 25 Contributor
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Your account settings look good. To verify that anti-virus software is involved, try to start Windows 10 in safe mode with networking enabled.

Is there any difference?