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Udated to 79.0.0 and lost all my emails

  • 4 replies
  • 1 has this problem
  • 11 views
  • Last reply by sfhowes

Stumann666
Stumann666
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I just did an update to 78.9.0. I don't know what it was before, but the previous version wasn't more that a month old. I have lost all my emails. I know there in the "profile" folder, but Thunderbird is not recognizing them. If I downgrade to a previous version, will that restore things as they were? Or should I do a total System Restore to a previous date? I've attached a screenshot of what I have now. I've never seen that screen before with any other version. HELP!

I just did an update to 78.9.0. I don't know what it was before, but the previous version wasn't more that a month old. I have lost all my emails. I know there in the "profile" folder, but Thunderbird is not recognizing them. If I downgrade to a previous version, will that restore things as they were? Or should I do a total System Restore to a previous date? I've attached a screenshot of what I have now. I've never seen that screen before with any other version. HELP!
Attached screenshots

All Replies (4)

Stumann666
Stumann666 Question owner
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Sorry, I put the wrong version in the title. It's 78.9.0. I updated from 68.12.1 When I look in Help/Troubleshooting Information and "open folder" next to profile folder, the correct profile is there. If I do a search '%appdata%\Thunderbird\Profiles\' it's there where it should be. I'm thinking this new version is not seeing it...?

Modified by Stumann666

sfhowes
sfhowes
  • Top 10 Contributor
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Try Help/Troubleshooting, about:profiles, and see if you can launch the other profile besides the one that is current and empty.

Stumann666
Stumann666 Question owner
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There's only one and it is not empty. I can read emails in the 'Mail' sub-folder with Notepad. It's all there, but Thunderbird can't seem to connect with it.

sfhowes
sfhowes
  • Top 10 Contributor
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With TB closed, copy the mbox files (large files, no extension, named after folders) that you can read in Notepad, into Mail/Local Folders in the profile, then restart TB and look under Local Folders in the Folder Pane.