Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why was my Promary password gone?

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by Clutch

Clutch
Clutch
more options

After one of the last FF updates, I noticed that I no longer needed to enter my Primary (Master) password to sync or access my logins or site passwords. After a bit of checking, I found that in FF/Tools/Options/Privacy & Security... My "Use Primary Password" box was unchecked! Was I hacked? I use full-time Malwarebytes (licensed) along with Win10 Security (which are suppose to play nice together; and have for years). I never received any indication of an issue from either app. Multiple (full) scans came back clean.

Or was this an inadvertent change caused by one of the later FF updates?

Btw, I use the same W10 and FF on several other machines, with virtually the same setup; none of which experienced this issue.

After one of the last FF updates, I noticed that I no longer needed to enter my Primary (Master) password to sync or access my logins or site passwords. After a bit of checking, I found that in FF/Tools/Options/Privacy & Security... My "Use Primary Password" box was unchecked! Was I hacked? I use full-time Malwarebytes (licensed) along with Win10 Security (which are suppose to play nice together; and ''have'' for years). I never received any indication of an issue from either app. Multiple (full) scans came back clean. Or was this an inadvertent change caused by one of the later FF updates? Btw, I use the same W10 and FF on several other machines, with virtually the same setup; none of which experienced this issue.

Modified by Clutch

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you make sure that you still used your previously used profile and haven't switched to another profile ?

Clutch
Clutch Question owner
more options

Thanks. Once I found the problem, I was able to simply re-enter my password and all was normal again. No real problem. I was just curious how it happened. And yes, I only have the one profile; the default profile.