This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

All messages disappear when imap authentication fails

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by marco64

more options

Hello. I am using thunderbird to access an old backup of my gmail email account. When I open thunderbird the first time the messages are there. But when I close it and reopen it, all the messages disappear.

I have a secondary backup of my mail folder, when I restore the backup and open thunderbird the messages reappear, but if I close and reopen they disappear.

Hello. I am using thunderbird to access an old backup of my gmail email account. When I open thunderbird the first time the messages are there. But when I close it and reopen it, all the messages disappear. I have a secondary backup of my mail folder, when I restore the backup and open thunderbird the messages reappear, but if I close and reopen they disappear.
Attached screenshots

All Replies (2)

more options

Hola Si tienes conexión de internet y la cuenta se conecta correctamente (lo que debería ser así) puedes ver los correos que necesitas? Como accedes a los viejos correos del gmail normalmente? Saludos

more options

GerardoPcp04 dijo

Hola Si tienes conexión de internet y la cuenta se conecta correctamente (lo que debería ser así) puedes ver los correos que necesitas? Como accedes a los viejos correos del gmail normalmente? Saludos

Hola. La cuenta de gmail ya no existe.