We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Account data

tiago.bernardo1
tiago.bernardo1
more options

Hi, I had to restore my pc i forgot to backup Firefox data before, in any case in the previous time that i've changed computer once i accessed my Firefox account it has synced everything automatically and this time not. Can it be because i had to restore my password this time, since i forgot it ? Is there anyway to recover my data (bookmarks, saved logins, etc) ?

Thank You

Hi, I had to restore my pc i forgot to backup Firefox data before, in any case in the previous time that i've changed computer once i accessed my Firefox account it has synced everything automatically and this time not. Can it be because i had to restore my password this time, since i forgot it ? Is there anyway to recover my data (bookmarks, saved logins, etc) ? Thank You

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you did reset the password of the Sync account then this caused all data on the Sync server to get removed, so it is lost and you can no longer access it. This is because this password is used to encrypt your personal data locally before it is uploaded to the Sync server and only this password can decrypt this data.

You would have access to a local backup of your personal data to be able to restore it.

tiago.bernardo1
tiago.bernardo1 Question owner
more options

Hi Cor-el,

Thank you for your time and help. Unfortunately it does not solve my problem. I've followed the steps in the sent link but in my xxxxxxxx.default folder i only have a json file and i guess it does not contain any information..

So i must assume that i will not be able to recover any of the data, is that correct ? What a shame..

Thank you for the help.

Best regards