![Firefox logo](https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/products/2020-04-14-08-36-13-8dda6f.png)
unable to access bank website saying not encrypted
I am unable to access the bank website. Permissions stating it's not encrypted. This has been happening for a few months.
Chosen solution
I tried the things You suggested. The issues persisted. For some reason I tried one last thing that I hadn't tried in the past. I disabled my desktop vpn. Even though I had no other issues on any other web sites. The website immediately came up with no issues. I don't understand why the one website was affected but the problem is now solved.
Thank You for respondingRead this answer in context 👍 0
All Replies (3)
Please provide a public link (no password) that we can check out. No Personal Information Please !
Many site issues can be caused by corrupt cookies or cache.
Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.
- How to clear the Firefox cache {web link}
If there is still a problem,
Start Firefox using Troubleshoot(Safe) Mode {web link}
A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?
While you are in Troubleshoot(Safe) mode;
Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.
How to disable Hardware Acceleration {web link}
Chosen Solution
I tried the things You suggested. The issues persisted. For some reason I tried one last thing that I hadn't tried in the past. I disabled my desktop vpn. Even though I had no other issues on any other web sites. The website immediately came up with no issues. I don't understand why the one website was affected but the problem is now solved.
Thank You for responding
Interesting. Contact support for the VPN and the website.