This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

playing you tube tutorials

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

moskopf
moskopf
more options

Lately you tube tutorials & videos play for a few seconds. than stop. The spinning wheel appears (presumably reloading) and than it continues but WITHOUT sound. Upon restarting Firefox it happens again and again, rendering it useless. If I use google chrome this phenomenon does not appear, same for Opera - only firefox. What to do?

Lately you tube tutorials & videos play for a few seconds. than stop. The spinning wheel appears (presumably reloading) and than it continues but WITHOUT sound. Upon restarting Firefox it happens again and again, rendering it useless. If I use google chrome this phenomenon does not appear, same for Opera - only firefox. What to do?

All Replies (1)

FredMcD
FredMcD
more options

Make sure you are not blocking content.

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.