This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird

  • 3 replies
  • 1 has this problem
  • 12 views
  • Last reply by jo579920

more options

Windows 10 on a HP tower. Out of nowhere my inbox is empty and many of my foldrs including the Sent Folder are missing. I have restarted the PC but no luck. Also sent a note to myself which has appeared on my phone but not on the PC. Any suggestions would be appreciated.

Windows 10 on a HP tower. Out of nowhere my inbox is empty and many of my foldrs including the Sent Folder are missing. I have restarted the PC but no luck. Also sent a note to myself which has appeared on my phone but not on the PC. Any suggestions would be appreciated.

Chosen solution

All Replies (3)

more options

Chosen Solution

Did TB start as if it was a new installation?

http://kb.mozillazine.org/Recovering_a_profile_that_suddenly_disappeared

more options

Half...clea inbox, some folders existent, some not. It recovered itself leaving me very nervous.

Case closed.

more options

BTW thanks for your response :)