This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

JPG Photos Don't Show

  • 4 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

more options

Photos (JPG and others) don't show with my slow Windows 10 computer using Firefox 89.0.2. Weeks ago I went to settings to stop autoload audio and video to increase page load speed. Today I tried to make adjustments in the Permissions box for a specific website, but Images does not appear as a selection in that box. Any suggestions other than a total reset to Firefox defaults?

Photos (JPG and others) don't show with my slow Windows 10 computer using Firefox 89.0.2. Weeks ago I went to settings to stop autoload audio and video to increase page load speed. Today I tried to make adjustments in the Permissions box for a specific website, but Images does not appear as a selection in that box. Any suggestions other than a total reset to Firefox defaults?

All Replies (4)

more options

The audio and video settings have nothing to do with images. Can you see images listed in the page information dialog? (ctl+i, media tab)

You could try Troubleshoot Mode and also troubleshoot addons. https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems

more options

No luck with your suggestions, but thanks. By the way "images" is not listed in the Media tab or as noted originally it's also not listed in the Permissions tab.

more options

Resetting is a drastic step. I would try a new profile. Have you checked the media tab on more than one website? https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles

more options

Aren't there any images listed in "Tools -> Page Info -> Media" on pages where there are images ?

You can check the Web Console (Tools -> Web Developer) for messages about blocked content and about the presence of mixed or unsafe content.

You can check the Network Monitor to see if content is blocked or otherwise fails to load.

If necessary use "Ctrl+F5" or "Ctrl+Shift+R" (Mac: Command+Shift+R) to reload the page and bypass the cache to generate a fresh log.