This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Account missing

  • 3 replies
  • 1 has this problem
  • 6 views
  • Last reply by christ1

more options

In "Options," "Saved Passwords," one of my Gmail accounts isn't showing up all of a sudden. (I have several accounts, and all ARE listed in "Account Settings.") Now every time I want to check this account's email, T'bird asks for my password. How do I get it to recognize this account and save its password? This has never happened before, and I've had this account for years.

In "Options," "Saved Passwords," one of my Gmail accounts isn't showing up all of a sudden. (I have several accounts, and all ARE listed in "Account Settings.") Now every time I want to check this account's email, T'bird asks for my password. How do I get it to recognize this account and save its password? This has never happened before, and I've had this account for years.

All Replies (3)

more options

You'll need to tell Thunderbird to remember the password. There's a checkbox for this at the password prompt.

more options

The problem is, now the Gmail account is showing up in "Options" as well as the password...but still, T'bird asks for it every time, even though I check the box for T'bird to remember it!

more options

At the top right of the Thunderbird window, click the menu button > Options > Privacy & Security > Saved Passwords

If there's an old password for the account Thunderbird has remembered, delete it, and try again.