This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

emails vanish

  • 1 reply
  • 1 has this problem
  • 8 views
  • Last reply by Matt

mikepoolsvc
mikepoolsvc
more options

Emails in my inbox magically get deleted after only a few days. All settings indicate that emails should never be deleted. This problem only exists on one account, the other 2 accounts retain emails without issue. Please help

Emails in my inbox magically get deleted after only a few days. All settings indicate that emails should never be deleted. This problem only exists on one account, the other 2 accounts retain emails without issue. Please help

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

if your account is IMAP the server will be canonical with regard to retention policies. Despite telling Thunderbird to delete nothing, it will delete whatever the server deletes, that is how synchronization works.

If you also get your mail on your phone and delete the message there, it will be reflected in Thunderbird as well.