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Thunderbird Crash When Attempting to Open a PDF Received as an Attachment in a New Email Message

  • 3 replies
  • 3 have this problem
  • 1 view
  • Last reply by mike.ruhm

David Stuhr
David Stuhr
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Received an email message with two PDF files attached. When trying to open on of the PDF's from the mail message Thunderbird crashed. This happened twice. Both crashes were reported to Thunderbird.

Thanks.

Windows 10 Thunderbird 91.2.1

Received an email message with two PDF files attached. When trying to open on of the PDF's from the mail message Thunderbird crashed. This happened twice. Both crashes were reported to Thunderbird. Thanks. Windows 10 Thunderbird 91.2.1

Chosen solution

Post a crash ID from Help/More Troubleshooting, Crash Reports. An ID is a string starting with bp-...

Are pdfs set to open with the built-in viewer or an app like Adobe? Preferences/General/Files & Attachments: delete the Action for pdf, restart TB, and try to open a pdf.

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All Replies (3)

sfhowes
sfhowes
  • Top 10 Contributor
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Chosen Solution

Post a crash ID from Help/More Troubleshooting, Crash Reports. An ID is a string starting with bp-...

Are pdfs set to open with the built-in viewer or an app like Adobe? Preferences/General/Files & Attachments: delete the Action for pdf, restart TB, and try to open a pdf.

ToolGuy
ToolGuy
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Trying to stop Thunderberg from opening PDFs need to go into Preferances. This crashes Thunderberg and doesn't come up with the Preferances choices. Deleating dictionary and opening in safe mode (now Trubleshooting mode) allows the Preferances to open properly. Can change the PDF away from Thunderberg, but going back to normal mode the Not Responding comes up and Thunderberg crashes.

mike.ruhm
mike.ruhm
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This happens to me when a PDF is opened in the Thunderbird program itself. Attached what Thunderbird looks like right before it crashes and here is the crash report contents. Crash Report Content